Customer Service Specialist

About CoinTR

CoinTR is a CEX platform that allows users to buy, sell, and trade a wide range of digital assets. Founded in 2022, CoinTR offers a secure and user-friendly platform that enables traders to easily manage their cryptocurrency portfolios. With a commitment to transparency and customer satisfaction, CoinTR has quickly established itself as a trusted player in the rapidly growing cryptocurrency market. Whether you’re a seasoned trader or a newcomer to the world of crypto, CoinTR provides a reliable and convenient platform to meet all your trading needs.

Job Description

1. Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency;

2. Keep records of tickets from customers and follow up to ensure resolution;

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;

4. Participate in the training held by Customer Service Department and other departments.

Job Requirements

1. Proven customer support experience or experience as a Client Service Representative; moreover, could accept the shift system;

2. Proficient in listening, speaking, reading, and writing skills in Turkish and English is required;

4. Ability to multi-task, prioritize, and manage time effectively;

5. Customer orientation and ability to adapt/respond to different types of characters.

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